You’ve stumbled upon the rare B Corp government contractor!

At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We’re an award-winning IT solutions provider to the Federal government seeking a Help Desk/Data Management Team Support Specialist to join our team on a high-profile project at a Federal agency.

US Citizenship is required for this role. In addition, the selected applicant must submit to a government background investigation and be favorably adjudicated before their first day.

Although this position is currently a full-time telecommuting position, it may eventually require on-site work. Applicants must reside within a commutable distance of Washington, D.C.

RESPONSIBILITIES:

  • Provide user support for a suite of collaboration and account management applications
  • Help to maintain the structure and content of the site
  • Provide weekend and holiday morning check coverage on a rotational basis
  • Work with users to develop new collaboration areas and recommend areas for client support/process improvement. 
  • Troubleshoot application technical issues and submit bug reports and support records management
  • Write and maintain user and technical documentation and develop training materials and courses 

REQUIRED SKILLS:

  • A minimum of 1 year of experience supporting web applications
  • A minimum of 1 year of experience in customer service
  • Excellent grammar and spelling in written communication, and excellent verbal communication
  • Ability to learn and contribute quickly to project requirements
  • Ability to prioritize and organize efforts in a fast-paced environment
  • Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented personality
  • Basic knowledge of Microsoft Office applications to include a basic understanding of Microsoft Outlook, Word, and Excel

PREFERRED SKILLS:

  • Experience with tracking systems/requirements databases for requirements and user story management
  • Experience working with databases and SQL applications
  • Solid understanding of web and technology fundamentals
  • Experience working with developers and application testing
  • HTML knowledge

EDUCATION:

  • Bachelor’s degree in a relevant discipline (Computer Science, Mathematics, Information Technology or related preferred), 4 years of equivalent experience may be considered in lieu of a degree

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget, among others. There’s more, see for yourself.

TCG is recognized for treating employees well, in fact, in 2024 The Washington Post named TCG as a “Top Workplace” for the tenth straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. And, our CEO was ranked best, by TCG employees’ votes, among all midsize companies in the Washington Post Top Workplace survey.

Try us … we’ll make you happy

Internal title/grade: Business Analyst, Grade 3
Salary Range: $51,800 — $55,000