Recognized for Commitment to Excellence in Customer Service
Washington, DC, December 12, 2012: TCG’s Angelo Ramilo was honored as a finalist for the HDI Capital Area Analyst of the Year Award at the 2012 HDI Capital Area Annual Awards Luncheon. Mr. Ramilo and the other award nominees were feted at the ceremony, which was held on Friday, December 7, 2012 at Maggiano’s Little Italy in McLean, VA.
This annual award recognizes support analysts that exemplify the best of the best in the industry and who demonstrate knowledge and understanding of industry standards and commitment to excellence in customer service, while consistently exceeding performance objectives.
Mr. Ramilo is a member of TCG’s team supporting a major government agency, where he provides technical support for a community of over 75,000 users. Since joining TCG in September 2010 he has been consistently recognized by his peers and managers for his excellent customer service and organizational skills.
“While Angelo wasn’t the overall winner of this year’s award, we’re still very proud of his on-the-job achievements and his commitment to providing excellent customer service,” said TCG president Dan Turner. “He was certainly a worthy nominee for this honor and is definitely a winner as an employee as far as we’re concerned!”
TCG (https://www.tcg.com) is an award-winning small business that specializes in tailored information technology solutions and advisory services with a particular focus on grants management, collaboration platforms, and budget formulation and execution. TCG transforms information technology infrastructures and inconsistent processes to integrated environments built on reusable functionality, consistent business processes, and interoperable infrastructures. The multiple awards that TCG and its clients have received demonstrate the benefits of using best practices such as CMMI, ITIL, and PMBOK to meet complex technology and management needs.
TCG’s company goal is to save the US taxpayer $1 billion by 2016. So far the company has saved the government in excess of $265 million by automating once-costly processes, using time-saving and money-saving processes in developing code, helping the government restructure its business processes, and paying careful attention to the company’s own expenses on contracts.
About HDI and HDI Capital Area Local Chapter
HDI (http://www.thinkhdi.com/) is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
HDI Capital Area Local Chapter is a non-profit chapter of HDI serving the Washington DC metro area, including Northern Virginia and nearby Maryland. HDI Capital Area’s mission is to provide quality programs designed to inspire and motivate personal and professional growth. The organization holds regularly scheduled meetings that foster an atmosphere to share camaraderie, inspiration and knowledge with colleagues in the industry featuring subject matter experts, group discussions, networking opportunities and HDI Training and Certification events.
David G. Cassidy