December 18, 2020

Best Practices for ICAM Shared Service Providers

Way back in 1993—a lot of time in internet years—a New Yorker cartoonist created what became one of the most oft-cited memes about cybersecurity. A dog sits at a desktop computer saying to a fellow canine, “On the internet, no one knows you’re…
September 28, 2020

Force Multiplier: A Whole-of-Government Approach with Shared Services

by David G. Cassidy, TCG Vice President America’s needs are organized by function. The country is divided into concerns about national security, the environment, nutrition, commerce, transportation, and many other categories. Americans drive on roads, or buy goods and services,…
August 19, 2020

3 Tips for a Successful Shared Services Partnership

By Brendan O’Meara, TCG Partner Engagement Manager Shared services establish “partnerships” with customers, in recognition that the service exists to serve customers’ needs and will be improved in concert with customers’ evolving requirements. So partnerships are foundational to every Shared…
August 4, 2020

For Shared Services, Effectively Scaling Up and Quality Customer Service are Symbiotic

While Federal agencies have historically struggled to find shared services that meet their needs, OMB’s focus on Quality Service Management Offices (QSMOs) is making effective changes. Efforts to establish more robust shared service marketplaces with clearly identified options for customers,…
January 2, 2020

What’s the Process for Filling Senior Level Positions in Federal Government?

The Presidential appointment process has gotten a lot of attention from the press lately for a variety of reasons. Understandably so, the path to getting appointed to senior office can be quite complex, depending on the role a nominee is seeking. Among the…
September 25, 2019

Who says Shared Services are Only for Back Office Functions?

by Dave Cassidy, Vice President The consensus answer is: almost everyone. The problem is that almost everyone is wrong. By eliminating duplicative work and saving taxpayer’s money, federal shared services can have a huge impact on modernizing IT in the federal…
April 30, 2019

Shared Services Gets Needed Governance in New Memo M‑19–16

by Dave Cassidy, Vice President OMB has given federal shared services a renewed boost with memo M‑19–16, Centralized Mission Support Capabilities for the Federal Government. While there’s plenty of new ideas in this memo, and it rescinds a ton of older guidance…
March 21, 2019

Infographic: Helping Senior Executives File Their Financial Disclosures

Among the checks and balances of our democracy is the vetting process that senior leaders in the Federal Government undergo. Every appointee is carefully vetted by the Internal Revenue Service (IRS), Federal Bureau of Investigations (FBI), and sometimes the Office…
March 14, 2019

GSA Touts Shared Services as the Next Wave of IT Modernization

As reported by MeriTalk, GSA Director Emily Murphy spoke yesterday to the House Appropriations Committee’s Subcommittee on Financial Services and General Government, and much of what she said focused on the potential for shared services to modernize federal IT and…
November 6, 2018

The Shared Services Management Model

At 25 years old, we tend to think we know everything in the universe. While our younger selves might have been mistaken, TCG’s 25 years of supporting multiple federal shared services have certainly taught us a thing or two. The Shared…