Video: A Practical Model for Managing a Shared Service Offering

TCG’s Shared Service Management Model Highlighted in NITAAC Solutions Showcase

Government agencies collaborate with each other to fully serve the country’s needs. To keep America thriving, they share people, systems, and data to make sure the right things happen the right way at the lowest cost possible. To aid this, connections between agencies need to be made explicit and clear and built intentionally to capture greater efficiencies, keeping the focus on people and not on a function or concern of the moment. Shared services provide a path for strategically building connections between agencies, but how do federal agencies navigate the complexity that comes with establishing and operating a service offering to benefit the government as a whole?

TCG, a NITAAC CIO-SP3 Small Business Contract Holder, developed a first-of-its-kind roadmap to help agencies navigate the complex shared services landscape. TCG’s Shared Services Management Model details the practical opportunities and challenges of creating a shared service, including how agencies develop their existing assets into shared services or enhance their current shared service offerings. The model is currently highlighted on NITAAC’s Solutions Showcase page



As shown in the video, the model guides agencies through the resource development process and the activities that need to take place during the program strategy, planning, project mobilization and improvement phases. The roadmap is distilled from TCG’s work helping agencies develop their assets into shared services, including the Office of Government Ethics, Office of Management and Budget, and the Department of the Treasury.

We’d welcome your feedback on the video and the model! Let us know what you think.